DELIVERY POLICY

Official Policy Document

Approved for publication on wwshopper.co.uk

Last updated: November 2025

1. Introduction

1.1 This Delivery Policy outlines how WORLDWIRE SHOPPER LIMITED (“we”, “us”, “our”) manages the shipment and delivery of orders placed by clients within the United Kingdom and the European Union.

1.2 This Policy applies to all wholesale and individual customers purchasing goods from WORLDWIRE SHOPPER LIMITED via our website or through direct communication channels.

1.3 By placing an order with us, you agree to the terms and timelines specified in this Delivery Policy.

2. Delivery Coverage

2.1 WORLDWIRE SHOPPER LIMITED delivers primarily across the United Kingdom (approximately 70% of orders) and the European Union (approximately 30% of orders).

2.2 International deliveries beyond these regions may be arranged upon request and subject to feasibility and customs regulations.

3. Delivery Methods

3.1 Deliveries are handled through trusted courier and postal partners, including DHL, DPD, Royal Mail, UPS, and other authorised carriers, selected according to destination, volume, and order complexity.

3.2 The method of delivery (postal, courier, or freight) is determined at the company’s discretion based on efficiency, security, and client preference.

4. Delivery Times

4.1 Standard delivery times range between 5 and 14 business days, depending on the destination, order size, and stock availability.

4.2 Average delivery time for most UK and EU orders is approximately 10 business days.

4.3 Delivery times may vary due to factors beyond our control, such as customs clearance, transport disruptions, or peak seasons. Customers will be informed of any anticipated delays promptly.

5. Delivery Charges

5.1 Delivery costs are included in the total order price when goods are shipped to a postal branch or collection point.

5.2 If the customer requests courier delivery to a specific address or express service, additional delivery fees will apply and be clearly communicated before dispatch.

5.3 For large-scale or palletised orders, delivery fees may be calculated separately depending on logistics and weight.

6. Order Confirmation and Dispatch

6.1 All orders are reviewed and confirmed by a manager before dispatch. Orders placed online are considered valid only after confirmation.

6.2 Customers receive an estimated delivery timeline once the order is confirmed.

6.3 Orders are dispatched from our warehouse located at 32 Richmond Avenue, Bognor Regis, PO21 2YE, United Kingdom.

7. Insurance and Tracking

7.1 All shipments are insured by WORLDWIRE SHOPPER LIMITED until receipt by the customer.

7.2 Tracking numbers may not always be provided; however, proof of shipment and delivery confirmation are always maintained by the company.

7.3 In the event of lost or damaged shipments, WORLDWIRE SHOPPER LIMITED will reimburse or replace the affected goods.

8. Customer Collection and Redirection

8.1 Customers may request to collect their order directly from the designated postal branch once the parcel has arrived, subject to identification verification.

8.2 Customers may also request redirection of a parcel to another address or recipient by contacting our customer service, provided such changes are logistically possible.

9. Delivery Failures and Delays

9.1 If a delivery is delayed, WORLDWIRE SHOPPER LIMITED will notify the client and provide updated timelines.

9.2 In the rare case of loss or failure of delivery, the company will either issue a full refund or arrange a replacement shipment.

9.3 The company is not responsible for delays caused by inaccurate delivery information provided by the client.

10. Force Majeure

10.1 WORLDWIRE SHOPPER LIMITED shall not be liable for delivery delays or failures caused by Force Majeure events beyond its reasonable control.

10.2 Force Majeure events include but are not limited to: natural disasters, wars, civil unrest, pandemics, strikes, transport or customs delays, embargoes, and government restrictions.

10.3 In the event of Force Majeure, we will promptly notify clients and take all reasonable measures to mitigate impact.

10.4 Clients acknowledge that during such circumstances, delivery timelines may be extended or suspended without penalty or compensation.

11. Contact Information

11.1 For inquiries regarding delivery or shipment updates, customers may contact us at: contact@wwshopper.co.uk or by phone at +44 7389131114.

11.2 Our customer support team operates Monday to Friday, 9:00–17:00 (UK time).

WORLDWIRE SHOPPER LIMITED (Company No. 15883265)
Registered in England and Wales
Registered Address: 37 Lombard Street, 6th Floor, London, EC3V 9BQ
Email: contact@wwshopper.co.uk | Tel: +44 7389131114
© WORLDWIRE SHOPPER LIMITED 2025 – All Rights Reserved